General Terms and Conditions

Privacy Policy

We are committed to handling all information about procedures obtained during our assignments - whatever their nature - in a confidential manner and to not pass them on to third parties. This confidentiality obligation applies to all persons working in our company.

Travel and Lodging Expenses

The following charges apply to assignments outside of Vienna:

  • Vehicle mileage charge according to the official Austrian mileage allowance effective at the time in question.
  • Other travel expenses (taxis, train 1st class, bus, rental cars, meals, etc.) are charged according to expense reports and receipts.
  • Airfare according to internal policy of the client.
  • Lodging expenses are charged according to expense reports and receipts or standard lodging allowances as determined by the Austrian tax authorities effective at the time in question.

We make every effort to act as cost sensitive as possible. Written documents are charged as agreed with the client. Transcripts of flip chart sheets are free of charge.

Terms of Payment

Our invoices are due promptly upon receipt, net cash within eight days. Beginning on day 9 we charge the customary interest rate until date of receipt. The following terms apply to the cancellation of previously scheduled assignments:

  • Notice of cancellation between the day of the job assignment and up to eight weeks prior to the scheduled start of the service: cancellation fee of 25% of total fee.
  • Notice of cancellation between eight and up to two weeks prior to the scheduled start of the service: cancellation fee of 50% of total fee.
  • Notice of cancellation less than two weeks prior to the scheduled start of the service: cancellation fee of 100% of total fee.

All rates exclude value-added tax effective at the time of invoicing.

Stable Value Clause

It is explicitly agreed that all invoices and incidental costs and charges will be index-linked. To calculate the indexation, the consumer price index published monthly by the Austrian Federal Statistical Office or any other index that may replace it shall be used.

Written Form Clause

Please understand that all agreements deviating from our terms and conditions shall take effect and become binding only if made in writing.

Legal Venue

The legal venue is Vienna.

 

Vienna, October 2011

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